Just wanted to say that people are always quick to complain and never compliment. We recently bought tiles from your Leytonstone High Road store and were served by Abz. He couldn’t have been more helpful and is a total credit to your store.
It is with pleasure I write to you to let you know how impressed I have been with the level and quality of service received from both Iqbal and Ifraz. I first visited the store at the end of last year when looking for tiles for my wet room. I happily browsed the aisles and was then approached and ably assisted in the first instance by Iqbal who was extremely helpful, polite and courteous. I was torn between two tiles so he suggested that I take a couple of samples away so that I could make a decision at home. This was exactly what I needed to do! When I later returned and selected my chosen tiles, these were quickly and efficiently loaded into my car with a big smile. They were very keen to do this themselves despite my offer to help. I also had help with the grouting as there were a lot to choose from and even though I can be a little particular and took time doing this, it was not a problem for them and I had the genuine feeling they wanted me to be happy with my choice (showing me the other examples in store against similar products). I came back a few weeks later to collect a couple of extra boxes as the design changed slightly and not only was I remembered as a customer but they readily recalled the product I needed without me making reference to it. Again, I was looked after very well by Iqbal and Ifraz. The end result is fabulous and I have had many compliments from family and friends.
I have to say throughout our build I have dealt with many suppliers and my dealings with these two young men are the most memorable, so I am very quick to recommend you, as I believe in your strong customer service and products.
Thank you very much and special thanks to both Iqbal and Ifraz for making it such a positive and fun experience. It goes without saying I will be a returning customer for our other two bathrooms in the future.
My name is Andy Rayner, and I have been building houses on the Isle of Wight for 30 years. The last 18 months I have had the project of building a super house for myself and family. One of the most difficult areas to decide on was the tiles.
We looked around the island looking for tiles suitable for a million pound house, including T##ps T###s but couldn’t find anything suitable.
I came across Home Tiles’ web site and after looking at their ranges in their virtual shops, I was so impressed that I gave the Southgate shop a call and discussed what I required.
They were so helpful I and drove to London to the Southgate where Gee and Thilan couldn’t have been more helpful. They helped me design and choose over 230 metres of tiles and adhesives. They even arranged the transport of the tiles and adhesives back to the Island. Even with the transport and the cost of travelling to London, I saved a lot of money.
Thank you Home Tiles for your professionalism and help.
Isle of Wight
Popped into Home Tiles High Wycombe with an urgent requirement for kitchen tiles and left a few hours later with everything sorted! The team was super helpful, going through pictures on my phone of my ideas and walking around and around the excellent displays in-store, helping me prop up various tiles here there and just generally being very helpful.
I was really happy with service I was given by Umair and Aman at ghetto the Ilford branch. As I’m a trader, this was the first project I had undertaken and before this I was completely new and inexperienced in the tiling field. They both helped me in every way and gave me plenty of valuable advice.
Came inside Home Tiles looking at so many tiles and colour shades, more than in other places. The staff were really helpful and I could not have asked for a better service. They helped me choose my tiles and stayed with me all the way till I was fully satisfied. Thank you Home Tiles.
I received massive advice and help from members of staff in choosing my tiles. The gentleman went out of his way to provide me and my wife with a cup of tea along with sorting out delivery service for me. The shop floor was designed very well and all the tiles were easy to find.
They were just the very best people. Service excellent. I really do recommend them. Thank you.