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FAQs

We do not charge a handling fee on any of our products.

All stock tiles can be returned within 28 days with your receipt.

We understand that sometimes requirements change and we accept returns with a receipt of unused stock tiles (i.e. not part of a special order) up to 28 days from purchase. Special order tiles by their very nature have been purchased specially and are non-returnable. Chemical products are non-refundable.

One of the ways we keep our prices so competitive is by not offering trade accounts. We do however offer fantastic trade terms so please ask in-store for more details.

If the tiles are laid correctly they need very little maintenance; warm water and cream detergent should be sufficient for most tiles and stubborn dirt can be removed with recommended cleaners which we can supply.

We don’t recommend specific fitters; however we do have details of reputable local fitters in our shops that you can help yourself to.

This is not a service that we currently offer.

It’s vitally important to make sure you use the right adhesive for your project. Our fully trained staff will be happy to advise you on what is best for your needs.

Yes you can buy single samples of any tiles that we stock or if it’s a special order, we can get it from the supplier.

Yes you can. All of our stores are accessible to both cars and vans and we’re happy to arrange a collection time that suits you.

To keep our costs to the barest minimum, we don’t have our own delivery vehicles, but we can arrange for delivery at a very reasonable cost or we can load your car, saving you the delivery cost.

This depends on the tile. If it is a UK supplier, it usually takes 3-5 working days and international suppliers can take up to 3-5 weeks.

We carry a massive range of tiles in stock at all times. However there are rare occasions, especially during our sales, when we may have to order stock in for you.

Absolutely. All our staff are experts in every aspect of tiling projects. Just bring in your measurements, choose your tiles and we’ll work out exactly what you need.

Our sales are constantly changing so to make sure you don’t miss out, please ask in-store.

We are always very competitive on price, but if you should find the same tile at a better price elsewhere, we will do everything we can to beat that quote.

Yes they are! You won’t find our exclusive tiles available from any other stores in the area.

Our tiles come from top manufacturers in the UK, Europe and the Far East.

We source our tiles directly from manufacturers which means we are able to keep our costs as low as possible and pass the savings onto our customers.

No we don’t, but we do have a superb range of wood effect tiles in porcelain. You can get the same effect as a laminate floor with the added benefits that it will last you much longer involves less maintenance.

Yes, we work with a company called Comfortzone which supplies a variety of kits. To find out more about what you need, please feel free to take advantage of our free advice service at your local store.

Underfloor heating can be used with almost all floor tiles although the imperative is the adhesive which has to be of a quality to allow flexibility and movement with heat. We sell all the necessary types of flexible adhesive to use with underfloor heating. For more details, please ask one of our team of experts in-store.

Yes we can. All our staff are trained to be able to give expert advice on every aspect of tiling, so feel free to call or pop in and take advantage of our free advice service.

Ceramic tiles are produced from clay, usually red or white, and most of these tiles come from Portugal or Spain. A colour is put on the surface of the tile and then finished with a glaze similar to glass and fired in a kiln until hard. This type of tile has been used for thousands of years and is suitable (check out your nearest Roman ruins for proof!) for both walls and floors. They are not recommended for the heaviest areas of traffic as if they chip, you will see the dark clay underneath.

Porcelain tiles are made of a much finer and denser clay than ceramic tiles. This makes the tile itself much denser, which means that it is both waterproof and frost-proof. Porcelain tiles can be used outside and in most cases are the same colour all the way through so if it were to chip, you would not see it. Most porcelain tiles are fired at 1200° to 1400° and are baked a lot harder, making them very hard wearing and difficult to mark or stain, helping them to keep the their original beauty longer. This type of tile is suitable for all residential and the majority of commercial uses.

We are open weekdays from 8:00am till 6:00pm and Saturday from 8:30am till 5:30pm and on Sunday from 10:00am till 4:00pm. Please check the details for your local branch in the contact section of the website.

Sorry we only sell tiles in-store.