FAQs

If you can’t find the answer to your question please ball us on 0330 912 0434 and we will be happy to help.

Porcelain tiles are made of a much finer and denser clay than ceramic tiles. This makes the tile itself much denser, which means that it is both waterproof and frost-proof. Porcelain tiles can be used outside and in most cases are the same colour all the way through so if it were to chip, you would not see it. Most porcelain tiles are fired at 1200° to 1400° and are baked a lot harder, making them very hard wearing and difficult to mark or stain, helping them to keep the their original beauty longer. This type of tile is suitable for all residential and the majority of commercial uses.

Ceramic tiles are produced from clay, usually red or white, and most of these tiles come from Portugal or Spain. A colour is put on the surface of the tile and then finished with a glaze similar to glass and fired in a kiln until hard. This type of tile has been used for thousands of years and is suitable (check out your nearest Roman ruins for proof!) for both walls and floors. They are not recommended for the heaviest areas of traffic as if they chip, you will see the dark clay underneath.

Yes we can. All our staff are trained to be able to give expert advice on every aspect of tiling, so feel free to call or pop in and take advantage of our free advice service.

All tile manufacturers creates tiles in bulk batches. It is extremely difficult to replicate the exact same colour/pattern in every separate batch of tiles, so there is often a slight difference in appearance between tiles from different batches. It is always recommended to buy the full amount of tiles in one purchase, to avoid coming back to a store later and us only stocking a different batch.

It’s vital for you and your tiler/builder to check that you have received the correct tiles and that you are happy with the shades/batch numbers prior to fitting the tiles

You can find out what batch a tile is from by looking at its box, all tile boxes will be marked somewhere saying which batch it’s from. They are often marked with a number and letter, 1D or 3T for example.

It’s vitally important to make sure you use the right adhesive for your project. Our fully trained staff will be happy to advise you on what is best for your needs.

Absolutely, we can offer free cut samples that are sent through the post for any of the tiles that are in our online store. Or, full sized samples can be taken from the stores for a small deposit.

Absolutely. We have a tile calculator built into all of our tile pages. Additionally, all our staff are experts in every aspect of tiling projects. Just bring in your measurements, choose your tiles and they’ll work out exactly what you need.

We are open weekdays from 7:30am till 5:30pm and Saturday from 8:30am till 5:30pm and on Sunday from 10:00am till 4:00pm. Please check the details for your local branch in the contact section of the website.

We understand that sometimes requirements change and we accept returns with a receipt of unused full box only stock tiles (i.e. not part of a special order) up to 28 days from purchase. Special order tiles by their very nature have been purchased specially and are non-returnable. Chemical based products and are non-refundable.

Once the tiles have been fitted we will not enter into any form of refitting or compensation costs.

Any online orders worth over £350 delivery is free, anything under is subject to a £30 delivery charge.

Timescales for orders and delivery are approximate.

This statement forms part of our contract with you so please check deliveries prior to fitting.

One of the ways we keep our prices so competitive is by not offering trade accounts. We do however offer fantastic trade terms so please ask in-store for more details.

If the tiles are laid correctly they need very little maintenance; warm water and cream detergent should be sufficient for most tiles and stubborn dirt can be removed with recommended cleaners which we can supply.

We don’t recommend specific fitters; however we do have details of reputable local fitters in our shops that you can help yourself to.

This is not a service that we currently offer.

Yes you can. All of our stores are accessible to both cars and vans and we’re happy to arrange a collection time that suits you.

We’re able to deliver all of the tiles in our online store, it can be found here

This depends on the tile. If it is a UK supplier, it usually takes 3-5 working days and international suppliers can take up to 3-5 weeks.

We carry a massive range of tiles in stock at all times. However there are rare occasions, especially during our sales, when we may have to order stock in for you.

Our sales are constantly changing so to make sure you don’t miss out, please ask in-store.

We are always very competitive on price, but if you should find the same tile at a better price elsewhere, we will do everything we can to beat that quote.

Yes they are! You won’t find our exclusive tiles available from any other stores in the area.

Our tiles come from top manufacturers in the UK, Europe and the Far East.

We source our tiles directly from manufacturers which means we are able to keep our costs as low as possible and pass the savings onto our customers.

We stock a Luxury Vinyl Tile range, ask instore to see a brochure. We also have a superb range of wood effect tiles in porcelain. You can get the same effect as a laminate floor with the added benefits that it will last you much longer involves less maintenance.

Yes, we work with a company called Comfortzone which supplies a variety of kits. To find out more about what you need, please feel free to take advantage of our free advice service at your local store.

Underfloor heating can be used with almost all floor tiles although the imperative is the adhesive which has to be of a quality to allow flexibility and movement with heat. We sell all the necessary types of flexible adhesive to use with underfloor heating. For more details, please ask one of our team of experts in-store.

Yes, we have an online shop where we sell our best selling tiles and tiling essentials such as adhesives and grout. We’re also able to offer delivery on any product in our online range.

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